Bartlit Beck Attorneys Named Client Service All-Stars
Two Bartlit Beck partners, Jason Peltz and John Phillips, were named by clients as deserving of the BTI Client Service All-Star Award. This award is given to a small group of lawyers nationwide who are identified by corporate counsel as providing exceptional:
- Client focus;
- Understanding of clients' business;
- Delivery of efficient, value-added service;
- Results; and
- Legal skills
In its January 26, 2010 article entitled, In-House Counsel Name Favorite Litigators, Law360.com reported as follows:
Litigators named by corporate counsel in a new report for providing excellent client service all
seem to share one trait: a profound knowledge of their clients' businesses and goals. At least
36 of the 165 lawyers identified in the report, published by the BTI Consulting Group Inc.
(Wellesley, Mass.) identified litigation as a primary practice area. The Client Service All-Stars
2010 is based on interviews with 240 corporate counsel who were asked to identify lawyers
that excel in client service.
Of course, some clients also prefer billing arrangements that prize the value of the work done
instead of the hours expended on a case. Since the founding partners of Bartlit Beck Herman
Palenchar & Scott broke off from Kirkland & Ellis LLP about 16 years ago, they have never
charged by the hour but instead have used fixed monthly fees with some bonuses for
successful outcomes. "I believe our billing model has aided our ability to provide exceptional
client service," said litigation partner Jason L. Peltz, adding that clients quickly began insisting
on the arrangement with other firms across the country.
Peltz, who has represented United Technologies Corp., DuPont Co., Bayer and other companies
across a range of industries and practice areas, was nominated for the survey by a Fortune 100
high-tech manufacturing company. "Our clients no longer feared calling us or e-mailing us with
small issues here and there, concerned that they're gong to be billed a quarter of an hour or
one-tenth of an hour," he said. "The model has allowed us to become true teammates," he said.